SHIPPING & RETURNS
SHIPPING POLICY
In-stock items are shipped within 3-5 business days. Made-to-order items are shipped as they are completed, generally 2-3 weeks, however; these items can take longer around the holidays. As a one-person operation, orders may be delayed due to extenuating circumstances (sickness, family emergency, etc.). I maintain the right to alter shipping times should these events occur.
Domestic Shipping:
You will receive a tracking number to your email when your package ships. I am not responsible for orders lost in the mail or marked as delivered.
International Shipping:
International shipping is at your own risk! I am not responsible for orders lost in the mail or marked as delivered. I am not responsible for packages stuck in customs or any import tax fees. You will receive a tracking number to your email when your package ships.
AJ Newell Studio is not liable for any lost, stolen or unclaimed packages. Make certain your shipping situation is safe and secure to ensure smooth delivery. I strive to keep packaging minimal so all receipts are via email.
CANCELLATIONS, RETURNS AND EXCHANGES POLICY
Cancellations are accepted within 24-hours of order placement. Please contact me to cancel your order.
I strive to accurately describe and portray all items and provide relevant information. Please ask questions about an item before placing an order. I do not allow returns or exchanges based on wrong size or buyer’s remorse. All listings include sizes and measurements. Please confirm appropriate sizing for rings or any other customized pieces prior to ordering. To determine your ring size, you can visit any jewelry store and ask to be sized.
All custom orders are final sale.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please
contact me and we can discuss a mutually agreeable solution.